Payment Policy

PAYMENT POLICY

  • Payment is due upon order unless agreed otherwise in writing.
  • We accept multiple methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be well secured. All prices are listed in U.S. Dollars. All prices, models and material specifications are subject to change or withdrawal by Seller without notice.
  • PayPal - We are pleased to accept payment through PayPal, the trusted leader in online payments. PayPal enables buyers and businesses to send and receive money online, safely and securely. PayPal provides industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. When you place an order with PayPal, you will be redirectly to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. If you already a PayPal customer, you can log in with your user data and make a payment.  Are you a newcomer to PayPal? You can then log in as a guest or open your PayPal account and confirm your payment.
  • Credit Cards - We currently accept Visa, MasterCard, American Express, Discover and Diners Club cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
  • Orders will not be scheduled for delivery until the required payment has been received.
  • For security reasons we are unable to take card payments over the phone.
  • Generally, credit and debit cards are not charged until we either ship the item(s) to you or confirm availability (at which time you will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges). However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information.

Further questions can be dealt with by reaching out to our customer service team via info@sunaofe.com

FAQs.

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What is Sunaofe's warranty policy?

Sunaofe offers a 10-year warranty on frames and a 1-year warranty on electric components like motors and control panels. This warranty covers defects in materials and workmanship under normal use. For more details, please visit our Warranty Page.

What is Sunaofe's return policy?

We offer a 30-day risk-free trial on all Sunaofe products. If you're not satisfied with your purchase, you can return it for a full refund, minus any return shipping costs. The product must be returned in its original packaging and condition. For complete details, please see our Return Policy.

Where can I find assembly instructions for my Sunaofe's item?

You can find detailed assembly instructions for your Sunaofe's item in the following ways:

Downloadable PDF: Access the instructions on the product page of our website.

Printed Copy: A printed copy is included in the product box.

Assembly Video: Watch our easy-to-follow assembly tutorial on our YouTube Channel.

What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal.

Where are Sunaofe products manufactured?

Sunaofe products are manufactured in our state-of-the-art facilities in China, Mexico. We adhere to the highest quality control standards throughout the manufacturing process.

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact our sales team at service@sunaofe.com.

How can I contact Sunaofe customer support?

You can reach our friendly customer support team in the following ways:

Email: service@sunaofe.com

Live Chat: Click on the chat icon in the bottom-right corner of our website.