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FAQs
Frequently Asked Questions
How can I pay for my order?
We use Shopify Payments as our payment processor. So for your convenience, we accept Visa, MasterCard, Discover, American Express credit and debit cards, PayPal, Klarna and others, as shown during checkout.
How accurate are the colors shown for each product?
We make every effort to display as accurately as possible the colors of our products. However, we can't guarantee that your computer monitor's display of any color will be completely accurate. If you're in doubt, please contact our service team.
How can I contact sunaofe?
By Email
You can send us a message on our contact us page. Please allow 1-2 business days for us to reply.
By Chatbox
You can also chat with our team when the “Chat” button is available on the bottom left-hand or right-hand corner of your screen.
How is the Sunaofe Returns And Exchanges Policy?
At Sunaofe, we are committed to enhancing your work experience, whether at the office or at home, by delivering comfort and quality. To ensure your peace of mind, we offer a 30-Day Risk-Free and Hassle-Free Policy.
For more information, please refer to our detailed Sunaofe Returns & Exchanges Policy.
Delivery
How much are the shipping costs?
Delivery is free of charge for all orders, unless you specifically agree to a different delivery method with us.
What are your shipping rates?
Free standard shipping is available on many products that ship FedEx Ground. Shipping rates for all other products are based on the total order amount. Visit our Shipping and Delivery page to learn more.
What shipping options are available for my order?
Shipping options depend on the specific items in your order, and the available options will be displayed in your cart at checkout. Please note that adding or removing products may affect the shipping choices for your order. For full details, visit our Shipping and Delivery page to learn more.
Do you deliver outside of the United States?
At this time, we only offer delivery within the United States. If you have any other questions or need assistance with your U.S. order, feel free to contact us!
Do your products require assembly?
Yes, all of our products currently require simple assembly. We provide detailed assembly instructions as well as videos to help you set everything up quickly and easily.
If you encounter any issues during the assembly process, feel free to contact us for assistance!
How long does lt take to delivery?
Most of our products are delivered within 7-14 business days to the contiguous U.S. once the order has been processed. For more information, please refer to our full Sunaofe Shipping Policy.
Please note that unforeseen circumstances such as COVID-19, official holidays, extreme weather conditions, inventory shortages, or other factors beyond our control may result in delivery delays. We sincerely appreciate your patience and understanding during such instances.
For freight or bulk order inquiries, please email us at info@sunaofe.com. We are committed to providing you with the best possible service and will do our utmost to meet your needs.
Orders and Returns
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Can I track my order?
Yes, if your order is shipping FedEx, you will receive tracking information via email once your order ships. Additional information can be found by logging into your Account or by contacting our Customer Service Email service@sunaofe.com.
Can I cancel or change an order?
For made-to-order product, cancelations can be submitted up until your order in is production. For In-stock orders, cancellations can be made up until 1-day prior to shipment.To make any changes we would need to cancel the original order and place a new order for the updated item(s).
How do I return an item?
Please visit our Returns & Exchanges page for more information.
What is your price adjustment policy?
A sale price credit will be honored if an item goes on sale within 14 days after an order is placed. The credit will be applied to the original source of payment for the difference between the price that was charged and the sale price. Final sale items are excluded from all price adjustments.
Do l need a Sunaofe account to order?
No, creating an account is not required. You can simply provide your shipping address and select your payment method (currently, we only support PayPal), and your product will be sent to you as soon as possible.
How can l redeem or use voucher code or discount coupon?
You can redeem or use your voucher code or discount coupon directly in the shopping cart. There you will immediately see the amount by which your order has been discounted.
How can l cancel my order?
You can find full details by reviewing our Shipping Policy.
For any further assistance, we recommend reaching out to our Customer Service Center, where our team will be more than happy to help you.
Warranty and Service
How do I schedule service?
If you need product service or repair, please contact the website where you purchased your product. They will be able to make the final determination whether the issue is specifically covered under the warranty and eligible for replacement or repair.
What lf My Product Needs A Repair Or Replacement?
Under Sunaofe's 30-Day Risk-Free Policy, you can request a replacement for damaged products within 90 days by contacting our Customer Service Center. For warranty claims, please reach out within the warranty period. Note that additional parts may not be available for sale or replacement. We aim to provide a smooth process for a full product replacement.
Can I get an invoice in my company name?
Yes, this is possible. In this case, simply enter a company name in the billing address in the shopping cart. The invoice will be issued then. IF you order in the name of persons, please contact Sunaofe Customer Service Center for help.
Are my payment details secured?
At Sunaofe, we prioritize your privacy and the security of your payments. That's why Sunaofe Shop is Trusted Shop Certified.