FAQs

By Email
You can send us a message on our contact us page. Please allow 1-2 business days for us to reply.

By Chat
You can also chat with our team when the “Click to Contact” button is available on the bottom left-hand or right-hand corner of your screen.

Most of our products arrive in the contiguous US in 5-8 business days after ordering. More Detials about Sunaofe Shipping Policy.

Also, please note that when situations happen like Covid-19, official holidays, extreme weathers, inventory shortage and other uncontrollable factors that cause delivery delay, we’d appreciate your patience and understanding for such instances.

For freight or bulk orders, please send email: info@sunaofe.com to inquire. We will try best to offer satisfactory service for you.

Sunaofe is aware of your investment is valuable to you, so we back it up with solid warranty, which is longer than most providers. More Detials about Sunaofe Warranty.

Sunaofe is dedicated to bring people sheer working pleasure and make sure you have best work experiences no matter in the office or at home. That’s why we offer 90-Day-Risk & Hassle-Free Policy to make sure you have nothing to worry about. If you don’t fancy the products, let us know and return it back to get refund. More Detials about Sunaofe Returns & Refunds Policy.

Sunaofe Customer Service Center is here for you:)

Most Sunaofe chairs are authority-tested and therefore officially designed for users with a height of 59.45"-75.59"(151-192cm) and a weight of 88- 300lbs (40-136kg).

Sunaofe also tests products in our national-level test laboratory for use of 120,000 times, which guarantees that chairs can cover a load of 300lbs with our long-term warranty.

Sunaofe is customer-oriented so that we try our best to offer maximum convenience to our valuable customers by providing Easy Assemble products.

Sunaofe delivers the majority of our products to you already assembled.

If not, you can only need fewer time and effort to assemble them, compared with most other providers. Just very few products require longer time to assembly out of consideration of balance between customer budget and better user experience.

More information on the detail page of the respective product.

Sunaofe products are equipped with universal castors for all floors so that you have nothing to worry about in the way of your productivity while working.

Custom-made products are NOT possible at the moment - but you are always welcome to send us your suggestion by contacting us in whatever ways you prefer to (Email, SNS, and etc.). Who knows, maybe what your suggested can be found in the next collection? ;-)

No, it is not a must. All you have to do is give us your address and choose your payment method (For now, we only support PayPal). Your product will then be sent to you as soon as possible.

But we sincerely suggest you register a Sunaofe customer account to catch news like coupons, discount off and other exclusive member activities.

You can redeem or use your voucher code or discount coupon directly in the shopping cart. There you will immediately see the amount by which your order has been discounted.

You can review the Shipping Policy for details.

Of course, the best thing to do is to contact our Customer Service Center , who will be happy to help you.

It depends on which order stage it is.

We will issue a full refund if the product has not yet start to ship.

If the product is on the progress of delivery, it cannot be canceled. Shipping costs for returned products will be deducted from your refund. If you refuse delivery of an order, Sunaofe reserves the right of deducting the cost of shipping from your refund. Please review Shipping Policy for details.

More refund detail you can see Refund Policy.

Delivery is free of charge, regardless of the order value, unless you expressly agree on a different delivery method with us.

Most of our products arrive in the contiguous US in 5-8 business days after ordering. More Detials about Sunaofe Shipping Policy.

Also, please note that when situations happen like Covid-19, official holidays, extreme weathers, inventory shortage and other uncontrollable factors that cause delivery delay, we’d appreciate your patience and understanding for such instances.

For freight or bulk orders, please send email: info@sunaofe.com to inquire. We will try best to offer satisfactory service for you.

Thanks to Sunaofe's 90-Day-Risk & Hassle-Free-Policy, please feel free to contact Customer Service Center for a replacement of a damaged product within the first 90 days and call for a warranty claim within the time stated for your warranty. Please note that we might not have extra parts or pieces available to sell or send. We try our best to make it as simple as possible to get you back to work with a full product replacement.

Thanks to Sunaofe's 90-Day-Risk & Hassle-Free-Policy, you may return any unopened and non-assembled Sunaofe product for any reason within first 90 days of the date of purchase. Just contact Customer Service Center to claim a Return Notification.

The return period is 14 days. The period begins on the day when we received your notification of your return request. To process the return, please contact our customer service.

If there is no product itself quality issue and you withdraw from the contract of Customer Service Center, all payments received from you, excluding 30% of your order amount restocking fee, which includes actual express delivery fee/storage fee / re-listing fee/destruction fee and so on, will be repaid once the goods are back at our warehouse and have been inspected for damage. Refunds will then be processed within 48 hours. 

If you return product because of non-human damage quality issues, please Contact Sunaofe and we will immediately refund you after confirmation.

Besides, please note: If a loss of value is found when checking the properties and functionality, which can be attributed to improper handling, this must be calculated.

More details you can see in Sunaofe Returns and Refunds Policy.

You have 14 days to send the product back to Sunaofe.

If you have a complaint, please contact Customer Service Center.

For now, you can only pay orders via PayPal. We will access to more payment methods ASAP. And apologize for unconvenience caused.

Yes, this is possible. In this case, simply enter a company name in the billing address in the shopping cart. The invoice will be issued then. IF you order in the name of persons, please contact Sunaofe Customer Service Center for help.

Sunaofe cherishes most on customers’ privacy, so securing your payment is vital for us. This is why Sunaofe Shop is Trusted Shop Certified.